You will find responses to our most frequently asked questions.  If there is a question you would like answered that hasn’t been mentioned please get in touch with us.

What course do we offer?

Support Worker Training is offering a Certificate III in Individual Support- specialising in two areas, Home and Community and Disability. It is a dual certificate.

What type of job would this qualify me for?

This is the minimum mandatory qualification for Support Workers in the disability and aged care sectors, for work in the community and in aged care facilities.

What does Community mean?

People who need support but are still living in their homes. Support will be provided primarily by starting and ending the shift at their home, but could include taking them out into the community or going out yourself to run errands on their behalf.

What type of work do Support Workers do?

Support very much depends on what each client needs and how much they can do themselves. Some examples of the kind of work a Support Worker does is detailed below.

  • Personal care and hygiene
  • Assistance with dressing
  • Meal preparation
  • Medication reminder
  • Cleaning, washing, hanging out and folding bed linen and clothing
  • Mopping, sweeping and vacuuming
  • Running errands, buying groceries, arranging and supporting medical or health appointments, collecting prescriptions from their pharmacy, taking them them for coffee or lunch, with or without friends and family.

What are my chances of getting work in the future?

This area is growing and there currently aren’t enough Support Workers in the industry. The implementation of NDIS (National Disability Insurance Scheme) has provided greater funding for clients with a disability than ever before and has provided many people with a disability funding they have never previously had.

This funding is to pay people like support workers to help them live the life they want.

The government is also continuously releasing funding for the elderly to live in their homes for longer, and our aging population means there is more demand for aged care facilities (nursing homes). This funding means there is an increase in employment opportunities for Support Workers.

Would I be a good Support Worker?

If you like people and have been described as a “people person” or if you are thoughtful and really like helping others, you would most likely be a good fit for this industry.

There are a number of industries that have transferrable skills which means it is relatively easy for people to pivot their career and transfer into the community health sector. These skills include:

  • Being a good communicator
  • Safety Conscious
  • The ability to resolve conflict
  • Food handling skills
  • WHS compliant
  • Not shy of shift work

What are the fees?

The cost of the course is $3200 plus a non-refundable administration fee of $200.  Concessions may be available (dependant on you meeting government criteria)

Please refer to our price list for details : Price List

Can I get a discount if I have a concession card?

Concessions on tuition fees are available for people who meet the eligibility criteria for a government-subsidised training place and who are:

  • Commonwealth Health Care Card holders, and their dependant children and dependant spouses – As marked on the HCC
  • Pensioner Concession Card holders, and their dependant children and dependant spouses
  • Veteran’s Gold Card holders (but not their dependants)

Concession tuition fees are 20% of the fee for a standard government-subsidised place.

To determine if you are eligible for a concession we can enter your details and the government system advises if you are eligible.

Who teaches me?

The trainer has qualifications and current, relevant experience as a Support Worker, meaning they will provide very relevant learning and skills so that you are job-ready when you qualify.

Do I have to buy a textbook?

The $150 administration fee you pay on enrolment includes a subscription to a McGraw Hill online textbook. This not only contains learning material but also assessments for you to complete throughout your learning. So as long as you have internet access and a computer, you can access your learning wherever you are.

Do you provide additional learning support?

Support Worker Training is committed to providing a positive, inclusive and supportive learning environment for everybody.

Our usual delivery is face to face in a classroom setting (due to COVID 19 restrictions this will be a virtual classroom) as well as some self-directed learning you can do in your own time.

Due to COVID 19 distancing requirements, the course will be delivered using a program called Zoom. It is an online forum very similar to a classroom but you won’t be in the same room as your trainer or fellow students.

You will just click on the link on your computer or device at the agreed session times and you will be able to see and hear everyone for the duration of the session.

This will ensure the trainer can continue to guide your learning throughout the course, as well as self-directed learning time.

The trainer will also be available by phone and email at agreed times so that you can reach out if you have questions or concerns.

People will not be discriminated against on the basis of age, gender, location, culture, or disability in access to our programs and services, and we encourage participation by individuals with a disability.

Our course delivery has enough flexibility built into it so that your learning needs, as well as changes in personal circumstances, can be considered.

The pre-enrolment interview is important in assisting us to determine if you have any learning needs or require additional learning support. We will, within our capabilities, make every reasonable effort to support learners with special needs.

How many hours of placement time am I required to undertake?

The Cert III requires 120 hours of practical placement.

This allows training support workers time to practice the lessons from their course units and to learn from current care professionals.

Familiarity with how the industry works and experience in handling real-life situations can also increase your employability when you start applying for jobs after graduating.

Registered care providers also benefit from this by having fully qualified carers ready to fill in the vacancies created by the huge demand in Australia.

During COVID 19 this component will be a challenge. Aged care facilities are locked down, and placement with clients who live in their own home can be arranged as long as transmission risk is managed and the client consents to having students in their home during these times.

How long is the course?

The lessons will be delivered over 10 weeks, so you could be finished the theory in that time. It may take you longer than the 10 weeks and that is also okay.

Do I need a Working with Children card?

No, you don’t need to hold a blue card to undertake the course training. You will, however, need a volunteer one which your trainer will help you to obtain if you don’t already have one. A blue card and a yellow card are required to complete paid work.

Can I get recognition for prior learning?

You may be eligible for Recognition of Prior Learning (RPL) if you have sufficient life or work experience to meet the requirements of one or more whole units of competency within this qualification.

Applications for RPL must be made prior to the commencement of the course. Please speak to the course coordinator if you wish to apply. There is a fee for consideration of RPL applications.

How will I be assessed?

The course focuses on practical skills and knowledge. Assessment is about showing you have the knowledge and can apply it, and that you can competently do the tasks required by the workplace.

Assessment is done both within the trainer-led sessions and in the workplace environment.

It covers both theory (e.g. written assignments) and practice (e.g. personal hygiene and support with meals).


Cert III in Individual Support

This certification is designed to provide training to entry-level workers who want to work in residential aged care facilities, community care, disability care, community-based organisations and hospitals.

Course Delivery

Training is provided through face to face interaction with an experienced trainer, and online learning. (Please note that as a result of the current COVID 19 restrictions online learning will with a trainer using Zoom will replace face to face training).

Course Duration

The training takes place over 16 weeks with two days of class work and one day of practical work.